Privacy policy

Article 1 (General Provisions)

1. To protect User Information, we comply with Japan's Act on the Protection of Personal Information and other related laws and regulations.
2. This Policy applies to the Service (including services we provide in connection with the Service).
3. This Policy does not apply to services (for example, LINE; “External Services”) provided by parties other than us in connection with the Service. For how User Information is handled in External Services, please see the privacy policy or similar documents of the business that provides each service.

Article 2 (Information We Collect)

1. Through the Service, we collect User Information, including personal information (meaning “personal information” as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information).

   Information provided by users

   • Name, phonetic reading of the name, date of birth, and sex
   • Phone number, email address, and the address of the accommodation in Japan (such as a hotel)
   • LINE account information (display name, profile image, and user ID)
   • Information from the medical questionnaire and information about medical care (including health information)
   • Payment information (credit card information is managed by the payment service provider, and we do not keep it)

   Information we collect when users use the Service

   • Device information
   • Usage history of the Service, access logs, and activity history
2. To operate the systems needed to provide the Service, to maintain and improve the Service, or to prevent fraudulent acts, we may collect information unique to the devices users use (such as device identification information, including device-specific IDs).
3. We obtain User Information properly, and not by deception or other wrongful means. If we obtain User Information by any method other than through the use of the Service, we will notify users of the purposes of use, or announce them publicly, in advance.

Article 3 (Purposes of Use)

1. We handle User Information obtained through the Service properly, within the scope of the following purposes. We do not use it beyond the scope of these purposes without the consent of the person concerned.

   Providing, maintaining, and improving the Service

   • To verify users' identity and prevent unauthorized use
   • To arrange bookings for medical care at the Partner Medical Institutions and support the provision of that care
   • To arrange delivery of prescribed medicines and other items
   • To issue prescription certificates
   • To bill fees and process payments
   • For the smooth provision, maintenance, and improvement of the Service

   Notifying and responding to users

   • To send information such as booking confirmations and shipping notices (including notifications on LINE)
   • To respond to inquiries and to questions about side effects and other concerns
   • To send notices of changes to the terms of use or this Policy, of the suspension or discontinuation of the Service, and other important information

   Sharing information with third parties

   • To share the information needed for medical care with the Partner Medical Institutions
   • To provide necessary information to delivery companies for the delivery of prescribed medicines and other items
   • To provide necessary information to payment service providers for the processing of payments
   • To provide Partner Services
   • To display advertisements and other information that match users' needs and interests
   • To analyze the effectiveness of advertising
   • For market analysis and marketing
2. We may change the purposes of use in the preceding paragraph within a scope that can reasonably be considered substantially related to the purposes before the change. If we do so, we will notify users or make a public announcement by a method we specify separately.

Article 4 (Protection of Personal Information)

In handling personal information, we appoint a person responsible for its management, make every effort to build a system that prevents unauthorized access to personal information and its loss, alteration, leakage, and the like, and strive to manage personal information appropriately.

Article 5 (Provision to Third Parties)

1. We do not provide the personal information included in User Information to third parties, except in the following cases:
   • When we have obtained the user's consent
   • When we share it with the Partner Medical Institutions to provide medical care, prescriptions, and medication guidance
   • When we provide necessary information to delivery companies for the delivery of prescribed medicines and other items
   • When we provide necessary information to payment service providers for the processing of payments
   • When based on laws and regulations
   • When a user, in using the Service, harms the interests of others, engages in conduct contrary to public order or good morals, or engages in other conduct that violates the terms of use, or attempts to do so, and we take necessary measures against that conduct
   • When it is necessary to protect a person's life, body, or property and it is difficult to obtain the consent of the person concerned
   • When it is especially necessary to improve public health or to promote the healthy growth of children and it is difficult to obtain the consent of the person concerned
   • When it is necessary to cooperate with a national government agency, a local government, or a party entrusted by either of them in carrying out duties prescribed by laws and regulations, and obtaining the consent of the person concerned is likely to interfere with carrying out those duties
   • When, as a result of a merger, company split, or other reason, there is a succession of a business that includes users' personal information
2. To provide services partnered with the Service (“Partner Services”), we may provide User Information to the businesses that provide the Partner Services, after obtaining the user's consent in advance.

Article 6 (Entrusting the Handling of Personal Information)

We may entrust all or part of the handling of personal information obtained from users to third parties. In that case, we conclude in advance with the contractor a confidentiality agreement or similar agreement whose content is in line with this Policy, and we exercise necessary and appropriate oversight of the contractor so that the information is kept properly secure at the contractor.

Article 7 (Security Management System)

1. To prevent the leakage, loss, or damage of User Information and otherwise protect User Information, we take necessary and appropriate measures for its security management, such as restricting access to personal information files, recording access logs, and installing security software to prevent unauthorized access from outside.
2. We appoint a person responsible for managing User Information, and we manage User Information properly and continuously improve how we do so.

Article 8 (Disclosure, Correction, and Other Actions Regarding User Information)

1. To request disclosure, correction, addition, deletion, suspension of use, or other actions regarding personal information provided by users, please contact us by the method we specify separately. However, depending on the nature of the information, we may not be able to carry out these procedures.
2. When we receive a request under the preceding paragraph and can confirm that it comes from the person concerned, we will disclose the personal information or take the other requested actions to a reasonable extent. However, this does not apply where we are not obliged to do so under the Act on the Protection of Personal Information or other laws and regulations.

Article 9 (Cookies)

The Service's website uses cookies to remember the display language that users choose. In addition, the Service's My Page and similar pages use cookies to keep users logged in. A cookie is a mechanism that saves, as a file on the user's device, information exchanged between the browser and the server when the user uses a website. Users can refuse cookies in their browser settings. In that case, the display language may not be remembered, or users may not be able to stay logged in.

Article 10 (Changes to This Policy)

1. We review how we handle User Information from time to time and strive for continuous improvement, and we may change this Policy at any time as needed.
2. We will announce the revised Policy by posting it on the Service or on a website we operate, or by another easy-to-understand method. However, if we make a change that requires users' consent under laws and regulations, we will obtain users' consent by a method we specify separately.

Article 11 (Contact)

For opinions, questions, complaints, or other inquiries about our handling of User Information, please contact us using the details below.