LEGAL NOTICE
Notice under the Act on Specified Commercial Transactions
- Operator
- Address
- 2-15-1-225 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
- Phone number
- Upon request via LINE, email, or other means, we will promptly provide you with our phone number.
For inquiries, please contact us via LINE or email. - Email address
- sushija.clinic@gmail.com
- Hours
- Inquiries: accepted 24 hours a day (replies during business hours, Japan time, JST)
Consultations: weekdays 10:00–19:00 (Japan time, JST); closed on Saturdays, Sundays, and national holidays - Website
- https://sushi-ja.com
- Prices
- See the price list on the home page
All prices are shown in Japanese yen (JPY), tax included. - Additional charges
- None
Consultation and shipping fees are included in the price. If you pay with a card issued outside Japan, the amount actually charged depends on the exchange rate and any foreign transaction fees applied by your card issuer. - Payment methods
- Credit card or bank transfer to a Japanese bank account
- Payment timing
- Please pay immediately on the payment page after your online consultation.
- Delivery timing
- If your payment is completed by 16:50 Japan time, we ship your order the same day, including weekends and national holidays.
Depending on the area, it arrives one or two days after shipping.
Carrier: Japan Post (refrigerated delivery service). We deliver only to addresses in Japan and do not ship outside Japan. Delivery may be delayed by weather, traffic, or other shipping conditions. - Returns and exchanges
Because our products are medicines, as a rule we cannot accept returns or exchanges.
However, we accept returns or exchanges in the following cases only:
- The product is damaged or soiled
- You received a product different from what you ordered
- You received more or fewer items than you ordered
In these cases, please contact us via LINE or email within 7 days of receiving the product. Once we have confirmed the issue, we will exchange the product or give you a refund, and we will cover any costs involved, including shipping.
We cannot accept returns or exchanges for personal reasons. Thank you for your understanding.
- Cancellations
- You can cancel before your payment is completed.
You cannot cancel after payment. Thank you for your understanding. - Quantity
- The quantity the doctor judges appropriate during the consultation (a 1- to 3-month supply)
- What you need
For an online consultation, you need:
- An internet connection
- A smartphone, tablet, or similar device that can run LINE
- A microphone for the voice call
- Notes on descriptions and products
- The effects described on this website vary from person to person, and we do not guarantee that everyone will get the same results.
Using this medicine requires a doctor's consultation and prescription.
*Consultations and prescriptions are provided by a medical institution partnered with this service.
Based on the consultation, the doctor may decide that a prescription is not appropriate for you. - Handling of personal information
- We handle the personal information you provide to us with appropriate care, in accordance with our privacy policy.
Privacy policy
This website provides information about online medical consultations by a medical institution. Medicines are provided based on a doctor's consultation and prescription.