Terms of use

Article 1 (General Provisions)

1. The purpose of these Terms is to set out the rights and obligations between people who use the Service (“users”) and us with regard to the conditions on which the Service is provided and the use of the Service. These Terms apply to every relationship between users and us relating to the use of the Service.
2. We are the operator of the platform for the Service. The medical care itself is provided by doctors and other professionals who belong to the Partner Medical Institutions (the “Partner Medical Professionals”).
3. The notes, guidelines, the Notice under the Act on Specified Commercial Transactions, and other documents that we post on the Service (the “Additional Terms”) form part of these Terms.
4. If the content of these Terms differs from that of the Additional Terms, the Additional Terms take precedence.
5. By using the Service, users are deemed to have agreed to all of these Terms and the Additional Terms (together, the “Applicable Terms”).
6. “Partner Medical Institutions” means medical institutions, dispensing pharmacies, and other corporations that partner with us and provide users with medical care, prescriptions, medication guidance, and similar services through the Service.
7. “Partner Medical Professionals” means doctors, nurses, pharmacists, and other healthcare professionals who belong to the Partner Medical Institutions and provide medical care and related services through the Service.

Article 2 (Eligibility)

The Service is available to people who meet all of the following conditions:

• People 18 years of age or older
• People who agree to the Applicable Terms
• People who are staying in Japan and can receive medicine at their accommodation in Japan (such as their hotel)
• People who can talk with a doctor in English or with a translation device or app

Article 3 (Fees)

1. When using the Service, users must pay us the fees shown on the Service. The fees are in Japanese yen (JPY), tax included, and include the consultation fee, the cost of the medicine, and the shipping fee.
2. Payment is made by credit card or by bank transfer to a Japanese bank account. If you pay with a card issued outside Japan, the amount actually charged depends on the exchange rate and any foreign transaction fees applied by your card issuer.
3. You cannot cancel after your payment is completed. Returns and exchanges are handled as described in the Notice under the Act on Specified Commercial Transactions.

Article 4 (Changes to the Applicable Terms)

1. We may revise the Applicable Terms without prior notice to users.
2. The revised Applicable Terms take effect from whichever of the following comes first: the time they are posted on the Service or on a website we operate, or the time a notice is sent to users.
3. If you do not agree to the revised Applicable Terms, please stop using the Service promptly.
4. If you use the Service after the changes take effect, you are deemed to have agreed to the revised Applicable Terms.

Article 5 (Account Management)

1. Users are responsible for properly managing their accounts, passwords, and similar information, and must not let any third party use them, lend them to any third party, buy or sell them, give them to any third party, or do anything similar.
2. We may delete an account without prior notice if 1 year or more has passed since it was last accessed.
3. Users are responsible for any damage caused by inadequate management of their accounts or similar information, use by a third party, or similar causes, and we accept no responsibility whatsoever for such damage.

Article 6 (Suspension of Eligibility)

1. If we determine that a user falls under any of the following, we may refuse to let that user use the Service. We are not obliged to disclose our reasons.
   • The information in the user's application contains false statements, errors, or omissions
   • The user is a minor, an adult under guardianship, or a similar person who has not obtained the necessary consent
   • The user has violated the Applicable Terms
   • The user has delayed or refused payment of fees
   • We determine that the user is, or is involved with, an anti-social force or a similar group
   • We determine that the user has violated a contract with us in the past, or is associated with a person who has done so
2. Users release us from liability for any consequences of the measures in the preceding paragraph.

Article 7 (Handling of Personal Information)

1. We handle personal information obtained from users appropriately, in accordance with the “Privacy policy” that we set out separately.
2. In using the Service, users agree that their personal information will be handled in accordance with the privacy policy.

Article 8 (Provision of the Service and Role of the Platform)

1. We are a business that provides an online medical consultation platform connecting users with the Partner Medical Institutions. All medical acts, such as medical care, prescriptions, and medication guidance, are performed by the Partner Medical Professionals who belong to the Partner Medical Institutions, on their own responsibility. We do not perform any medical acts.
2. Intellectual property rights relating to the Service (including copyrights and trademark rights) belong to us or to our licensors.
3. We grant users the right to use the Service in accordance with the Applicable Terms. Users may not transfer this right to anyone else or offer it as collateral.
4. Users must prepare, at their own cost and responsibility, the communication devices, network environment, and other things needed to use the Service. We do not guarantee that the Service will work on all devices and operating systems.
5. Users can book a consultation through our official LINE account. Consultations are held by voice call (in English or with a translation device or app). Users agree in advance that, for reasons on the part of the Partner Medical Institution, the Partner Medical Professional in charge may be different from the one at the time of booking.
6. When booking, users must enter the information specified by the Service (including the medical questionnaire).
7. Users agree that, depending on the details of the medical care, the doctor may, based on the doctor's judgment, decline to prescribe, or decide that online medical care is not suitable and recommend that the user visit a medical institution for an in-person consultation.
8. The information that users enter when booking is shared with the relevant Partner Medical Institution. Users agree in advance to this sharing of information.
9. When a booking is completed, a contract for medical care and related services is formed between the user and the Partner Medical Institution. Consultations, prescriptions, medication guidance, delivery of medicines, and similar services are carried out under the responsibility of the Partner Medical Professionals. As the provider of the platform, we are not responsible for these medical acts.
10. Inquiries, complaints, disputes, and other matters relating to medical care and related services are to be resolved between the user and the Partner Medical Institution or the Partner Medical Professionals.
11. Medicines are delivered by Japan Post's refrigerated delivery service to the accommodation in Japan that the user has registered (we do not ship outside Japan). If your payment is completed by 16:50 Japan time, we ship your order the same day, including weekends and national holidays (depending on the area, your order arrives one or two days after shipping, and delivery may be delayed by weather, traffic, or other shipping conditions). If you will receive your medication at a hotel, please check with the hotel in advance whether it can accept and store refrigerated items. We are not responsible for incorrect delivery or other problems caused by errors in the registered information.

Article 9 (Third-Party Services)

1. The Service may include services and content (for example, LINE; “External Services”) provided by third parties such as our partners. The providers of External Services are responsible for them, and we are not.
2. When users use External Services, we may provide their account information to our partners. Users agree to this in advance.
3. We may receive information such as users' usage history from our partners.
4. Users are responsible for resolving any dispute or other issue that arises between them and a third party in connection with the use of External Services, and we accept no responsibility whatsoever for it.

Article 10 (Prohibited Conduct)

When using the Service, users must not do any of the following:

• Conduct that violates laws or regulations, or public order or good morals
• Conduct that infringes the rights (including intellectual property rights) of other users, third parties, or us
• Copying, modifying, or reverse engineering the Service, or similar acts
• Unauthorized manipulation or alteration of data on the Service
• Conduct that interferes with the operation of the Service
• Registering false information
• Improperly holding multiple accounts, or sharing an account
• Pretending to be a third party, or using another user's authentication information
• Unauthorized use of a credit card that belongs to someone else
• Selling accounts, coupons, or similar items, or giving them to other people
• Letting anyone other than the person who had the consultation use the prescribed medicine, or selling or giving it to anyone else
• Use for profit-making purposes, or use for the purpose of competitive research
• Any other conduct that we judge to be inappropriate

Article 11 (Response to Violations)

1. If a violation of the Applicable Terms is found, we may take measures such as suspending the use of the Service by the user concerned, stopping the violating conduct, and reporting it to the relevant authorities. We are not responsible for any disadvantage this causes to the user.
2. Users may not raise objections to measures we have taken.
3. If we suffer damage (including attorneys' fees) as a result of a user's use of the Service, the user must compensate us for it immediately upon our request.

Article 12 (Intellectual Property Rights)

All intellectual property rights relating to the Service belong to us or to our licensors. Permission to use the Service under these Terms does not mean permission to use those intellectual property rights.

Article 13 (Termination)

1. Users may request termination of the contract for using the Service by the method we specify.
2. If a user has any unpaid debts at the time of termination, the user loses the benefit of any payment deadline and must pay the full amount immediately.
3. We have no obligation to continue holding the personal information or other information of users whose contract has been terminated.

Article 14 (Disclaimers)

1. We make no guarantee about the Service, including its fitness for a particular purpose, accuracy, usefulness, or freedom from defects. Except where laws and regulations provide otherwise, we are not liable to compensate for any damage users suffer in connection with the Service.
2. We have no obligation to repair defects or improve the Service.
3. We may interrupt, suspend, end, or change all or part of the Service without prior notice.
4. Even where we are liable, our liability is limited to the amount the user paid us in the past 3 months, and indirect damages, lost profits, and similar losses are excluded from compensation. However, this does not apply where we have acted intentionally or with gross negligence.
5. We accept no responsibility whatsoever for any dispute or other issue arising between a user and a third party in connection with the Service.
6. The effects of medicines vary from person to person. In addition, use of the medicine prescribed through the Service for the purpose of treating obesity is not an indication approved in Japan (off-label use). Even if a serious side effect occurs, the Japan Relief System for Sufferers from Adverse Drug Reactions does not apply.
7. If users take medicine out of Japan, or bring it into their home country when they return, they should check for themselves whether this is allowed, and what procedures are required, under the rules of each country or region (including the rules of airlines and airports). We do not guarantee that the medicine can be brought in or that it will clear customs. Likewise, a prescription certificate does not guarantee that the medicine can be brought in.

Article 15 (Transfer of Contractual Status)

1. Users may not transfer their status under the contract for using the Service, or their rights and obligations under it, to any third party, or otherwise dispose of them, without our prior written consent.
2. In connection with the succession of our business or similar events, we may transfer our status under these Terms and users' information to the successor, and users agree to this in advance.

Article 16 (No Waiver of Rights)

Even if we do not exercise a right set out in the Applicable Terms, this does not mean that we have waived that right.

Article 17 (Severability)

Even if any part of the Applicable Terms is found to be invalid or unenforceable under laws, regulations, or the like, the remaining provisions remain valid and in effect.

Article 18 (Contact)

For inquiries about these Terms, please contact us using the details below.